What's New: 4/30/2022

4/30/2022

Updates and Improvements: Alli Dashboard & SDK

• New documents uploading UI for Entity Extraction
• Improve Entity Extraction UX
• Added hashtags sorting & ordering
• SDK loading speed improved
• Turn on/off 'Exit conversation' on the chat SDK added
• GPU resource displayed for documents search
• UX improvement for Q&A, documents search
• Support csv file for documents search
• Document search preview performance improved
• Improved sorting for Project Settings > Variables

Updates and Improvements: NLU Dashboard

• Random test data selection available when uploading training data
• Inference score is now displayed for Review Analysis projects

Bug Fixes

• NLU dashboard filter related bug fixed
• Line breaking bug for .xlsx, .csv files fixed
• Q&A configurations related bug fixed
• MS Teams user list related bug when using the Integrate (Basic) node fixed
• Google Drive integration related bug fixed
• Documents search result related bug fixed
• Minor bugs fixed, service stability improved

3/31/2022

Updates and Improvements: Alli Dashboard & SDK

• More Entity extraction result filters are added
• Document search API now returns the footer in the result
• Error pages for 500, 404, etc. for SDK launching errors
• 'See more' feature for Q&A, documents search on SDK and dashboard
• Document search preview performance improved

Updates and Improvements: NLU Dashboard

• Agent dashboard access log provided

Bug Fixes

• Zoom in/out related bug on Mobile SDK fixed
• Minor bugs fixed, service stability improved

2/28/2022

Updates and Improvements: Alli Dashboard & SDK

• Error message for SDK launching failure
• Documents search now considers document titles
• OCR performance improved
• Document search preview URL provided for Sendchat API
• More sorting & filters for the Analytics menu

Bug Fixes

• Conversation status related bug fixed
• Deleting Q&A memo related bug fixed
• Sharepoint integration related bug fixed
• Auto-tagging failure related bug fixed
• Customers menu variables display related bug fixed
• File attachment related bug for the Build a Form node fixed
• Minor bugs fixed, service stability improved

1/28/2022

Updates and Improvements: Alli Dashboard & SDK

• Analytics by hashtags
• Provide Documents AI model training results
• Entity Extraction preview and edit
• Agents can set and use a chat display name
• 'Change History' added for Q&A and Documents
• Drag and drop to add a node in a Skill, with node suggestions
• Customers can resume the conversation when getting dialogue sent via email
• UX improvement for Skills list and Q&A Candidates tab
• UI improvement for Customers list and Knowledge Base
• Performance improvement for Documents uploading
• Performance improvement for Q&A / Documents search, Document title search

Bug Fixes

• Conversations downloading related bug fixed
• Q&A Candidates sorting related bug fixed
• Search preview related bug fixed
• Minor bugs fixed

12/9/2021

Updates and Improvements: Alli Dashboard & SDK

• Entity Extraction UX and performance improved
• Skill editor UI improved
• Analytics menu UI improved
• Asynchronous download is applied
• Ask a Question (Send a Message) node now supports custom colors for better design customization
• Image visibility in the chat SDK improved

Updates and Improvements: NLU Dashboard

• Inference menu added for Review Analysis projects (English and Korean)

Bug Fixes

• Conversations list / Conversations analytics related bug fixed
• Download related bug fixed
• Documents training related bug fixed
• Minor bugs fixed

11/8/2021

Updates and Improvements: Alli Dashboard & SDK

• Now you can select allowed login methods for each project
• Documents search performance improved: header and footer are excluded from Documents search
• Custom chat size is supported for Skill popup URL
• New node 'Integrate node (Basic)' is added, supports Slack and Teams integration in the Skill

Bug Fixes

• Email Action related bug for Automation fixed
• Node location issue in the Skill editor fixed
• Q&A auto-generation, uploading, preview, auto-tagging related bug fixed
• Azure AD SSO login related bug fixed
• Documents search preview related bug fixed
• Conversation history download related bug fixed
• Agent chatting analytics related bug fixed
• Minor bugs fixed

10/22/2021

Updates and Improvements: Alli Dashboard & SDK

• Proper Q&A samples are provided for each pricing plan
• Analytics per hashtags are added
• Documents uploading and search performance improved
• Usage history is provided for Custom pricing plan

Updates and Improvements: NLU Dashboard

• NER project dashboard not supports Japanese and Korean entities
• JSON upload API is added for NER projects

Bug Fixes

• Left navigation menu scroll related UI improved
• Empty line issue in SDK fixed
• Image upload for Q&A related bug fixed
• Minor bugs fixed

10/12/2021

Updates and Improvements: Alli Dashboard & SDK

• Column widths of the Entity extraction result table is not adjustable
• You can decide to remove or keep previously indexed files from Google Drive after connecting new Google Drive account
• Search result from Confluence-indexed files now have page title as link text to the original page.
• UX improvement for new onboarding tutorial
• Now you can download registered Antonyms/Synonyms dictionary

Bug Fixes

• Confluence connection related bug is fixed
• The issue that trashed files were indexed from Google Drive connection is fixed
• Auto-hashtag related bug is fixed
• Scheduled on/off for Q&A related bug is fixed
• Minor bugs fixed

9/24/2021

Updates and Improvements: Alli Dashboard & SDK

• You can schedule Q&A turning on / off now
• You can change the style of the flow lines between nodes in the skill editor
• User targeting in the example skill has been removed

Updates and Improvements: NLU Dashboard

• Search for custom column is added in the filter

Bug Fixes

• Hashtag display issue for Japanese is fixed
• Minor bugs fixed

9/17/2021

Updates and Improvements: Alli Dashboard & SDK

• Sharepoint is added as a Knowledge Base Source
• Customer Analytics is added under the Customer menu
• Automation menu is enhanced and has many more features now
• Alli tutorial is redesigned
• Downloaded Analytics file is translated properly

Bug Fixes

• Small talk related bug is fixed
• Sorting bug in the NLU dashboard is fixed
• Minor bugs fixed

9/3/2021

Updates and Improvements: Alli Dashboard & SDK

• More input types for Build a Form node
• Session timeout is added for more security
• Improved Skill editing UI

Bug Fixes

• A bug in Q&A answer suggestion message fixed
• Minor bugs fixed

8/20/2021

Updates and Improvements: Alli Dashboard & SDK

• Exclude operation is added for any hashtag filtering
• Image search is supported under Knowledge Base > Documents
• You can customize Q&A answer suggestion message now
• Skill editor performance is improved
• Documents and search preview quality is improved
• MS Teams usability is improved

Updates and Improvements: NLU Dashboard

• Details for model performance metrics is added

Bug Fixes

• A bug in displaying special characters in Q&A is fixed
• A bug in adjusting SDK height is fixed
• Minor bugs fixed

8/4/2021

Updates and Improvements: Alli Dashboard & SDK

• Now you can customize SDK chat design even more
• UI improved for displaying number of pages in general
• Build a Form node UX for third party integrations improved
• Table of content is added for Analytics menu
• PDF preview quality improved
• UX improved for carousel UI

Updates and Improvements: Alli Cognitive Search Dashboard

• New charts added in the Analytics menu

Bug Fixes

• Entity extraction related bug fixed
• Email format related bug with Outlook fixed
• Minor bugs fixed

7/26/2021

Updates and Improvements: Alli Dashboard & SDK

• Resend invitation is added for inviting agents
• Q&A search speed improved
• Downloaded analytics data is now translated to the project language
• Confluence integration is added for Knowledge Base > Source tab
• Q&A downloading UX improved

Bug Fixes

• Feedback button related bug on the SDK fixed
• User identification related bug fixed when using the Skill popup URL
• Minor bugs fixed

7/19/2021

Updates and Improvements: Alli Dashboard & SDK

• 'random' function is added for Assign Value node
• UX improved for searching auto-generated Q&As on the Candidate tab
• UX improved for MS Teams integration
• Antonym dictionary is removed from Documents tab
• Variable list is added on the Conversation menu
• Number of queries is added on the Billing menu

Bug Fixes

• Documents preview related bug fixed
• Fixed a bug on dragging to select messages in SDK
• Minor bugs fixed

7/8/2021

Updates and Improvements: Alli Dashboard & SDK

• Carousel UI for Send a Message, Answer with Documents node

Bug Fixes

• Minor bugs fixed

7/6/2021

Updates and Improvements: Alli Dashboard & SDK

• Now you can copy and paste multiples nodes while editing Skills
• 'Allow text input' option is added for Send a message node when adding button options
• Use 'User input from previous node' option is added for Answer with Q&A node
• SDK UI: Now empty message doesn't display empty chat bubble

Bug Fixes

• Minor bugs fixed

7/4/2021

Updates and Improvements: Alli Dashboard & SDK

• 'Generate Skill Popup URL' is added to the permissions to edit group
• Button options can now be set as links with third-party integration as well
• Now Agents can see how far the end user read the conversation under the Conversations menu
• Now users see a new message icon on the conversation list when an Agent send a new message

Bug Fixes

• Minor bugs fixed

7/1/2021

Updates and Improvements: Alli Dashboard & SDK

• AI model training feature is added for better Document search quality
• Added Google Drive for a new source of Knowledge Base indexing
• Negative operators are added for Add Conditions node and Placement/User Targeting for Skills
• End users can drag and drop the SDK toggle button now
• Improved Entity Extraction quality
• Improved Documents search and preview quality
• Improved overall dashboard design
• Left navigation is now scrollable

Bug Fixes

• A role and permission related bug has been fixed
• Minor bugs fixed

6/16/2021

Updates and Improvements: Alli Dashboard & SDK

• Now one account can create / access to multiple Alli projects.

6/15/2021

Updates and Improvements: Alli Dashboard & SDK

• Entity Extraction feature has been improved
• Better UX for Japanese input on the search bars
• HTML document sources can now have custom titles
• 'Start' command for Microsoft Teams Teams is not customizable
• Region selection has been added to sign-up
• Now you can attache files to uploaded Q&As
• Details for failed Q&A uploading is now shown on a notification snack bar
• Q&A search performance has improved
• Now you can make link type button option for Send a Message node

Bug Fixes

• upload_from_s3 API endpoint bug has been fixed
• Minor bugs fixed

6/1/2021

Updates and Improvements: Alli Dashboard & SDK

• New function 'to_date' is added for the Assign Value node
• Now you can add hashtags when you upload documents
• Now you can edit footers for Documents search results

5/30/2021

Updates and Improvements: Alli Dashboard & SDK

• Download IP allowlist feature is added

5/28/2021

Updates and Improvements: Alli Dashboard & SDK

• Entity extraction feature is added
• New function 'urldecode' is added for Assign Value node
• User targeting now works for Slack integration

Updates and Improvements: REST API

• User and Agent info can be provided for API calls
• Upload Q&A API is added

Bug Fixes

• Bugs regrading hashtag list and Q&A search API are fixed
• Minor bug fixed

5/20/2021

Updates and Improvements: Alli Dashboard & SDK

• Candidates now have registrant information if added via API
• New function 'urldecode' is added for Assign Value node

Updates and Improvements: REST API

• IP allowlist for API access is added

Bug Fixes

• Minor bug fixed

5/10/2021

Updates and Improvements: Alli Dashboard & SDK

• Agents can attach files using text editors for Q&A registration, Skill design, etc.

Updates and Improvements: REST API

• Analytics for API calls is improved.

Bug Fixes

• Minor bug fixed.

5/2/2021

Updates and Improvements: Alli Dashboard & SDK

• Conversations UI improvement to send push notifications.
• Project domain info is added to the project settings.

4/30/2021

Updates and Improvements: Alli Dashboard & SDK

• Conversations UI improvement to show number of customers per conversation status.
• MS Teams usability has improved.

Bug Fixes

• Filename issue for downloaded files on Safari is fixed.
• Minor bugs fixed.

4/28/2021

Updates and Improvements: Alli Dashboard & SDK

• More agent role management is now available.
• Auto-hashtag feature is improved.
• Pricing schemes are updated for Growth and Enterprise plans.

Bug Fixes

• Minor bugs fixed.

4/21/2021

Updates and Improvements: Alli Dashboard & SDK

• Documents search supports jpg, jpeg, png files now.
• Agents can resume completed conversations now.
• Q&A direct answer logic is improved.

Bug Fixes

• A bug fixed for custom answer feature on Documents search results.
• Minor bugs fixed.

4/15/2021

Updates and Improvements: Alli Dashboard & SDK

• You can add memo to each conversation now.
• 'Frequently used message' feature is added for Conversations menu.
• Deleting queries is supported for more charts in the Analytics.
• UI improvement for Auto-tagging feature.
• UX improvement for conversations on MS Teams.

Updates and Improvements: REST API

• Language setting is added for Agent Management API.

Bug Fixes

• Minor bugs fixed.

4/2/2021

Updates and Improvements: Alli Dashboard

• New Analytics charts: Top Documents trend chart, Top Feedback trend chart, Top Keyword trend added.
• Q&A/Documents now supports deleting queries and includes searches from API and chat SDK.

Bug Fixes

• A bug on resetting adjusted score fixed.
• A bug on button option selection analytics fixed.
• Minor bugs fixed.

3/26/2021

Updates and Improvements: Alli Dashboard

• SSO(SAML) login using Azure AD added.

3/18/2021

Updates and Improvements: Alli Dashboard & SDK

• User feedback for Documents search result is available in the Alli SDK.
• Conversation menu design in the dashboard improved.

Updates and Improvements: Cognitive Search Dashboard & SDK

• New channel filter 'SDK' is added in the Analytics menu.

Updates and Improvements: REST API

• User feedback for Q&A and Documents search added

Bug Fixes

• Minor bugs fixed

3/14/2021

Updates and Improvements: Alli Dashboard & SDK

• Last suggested time & number of suggestions info is now shown for the Documents search result.
• Documents search result now includes the page number and the Excel sheet name in the preview.
• Design improvement for the Skills and the Knowledge Base menu.
• Dashboard and SDK performance improved.

3/11/2021

Updates and Improvements: Alli Dashboard & SDK

• Images in the button option UX improved.