1. Help: Link to this guide.
  2. Download: Download user data (filter is applied)
  3. User Name: Name of your customer (user).
  4. View conversation: View the conversation history with the customer.
  5. Delete: Delete the customer (user).
  6. Search/sort/filter: You can search for customers or expand the dropdown to sort/filter the customer list.
  7. Email and User ID: Customer’s email and user ID.
  8. Preview Setting: Enable preview to view as the customer in the preview environment.
  9. Assigned Agent: Default agent the customer is assigned to. Admin or Super Agent can change the assignee.
  10. Variables: Customer information saved in variables are listed. You can also edit some variables here. Consists of Custom and SDK.
  11. Add customer
    • New customer: Add new customer individually.
    • Upload customers: Upload customers in bulk.