Alli Letting Customer Feedback Affects FAQ Search Result By changing the 'Impact of user feedback to Effective Confidence' value under FAQ configuration, you can let customers' FAQ selections affect future FAQ search results. Let's see how it works. First, go to
Alli Alli New Feature - Natural Language Input setting Sometimes customers just want to ignore the chat flow and ask questions in the middle of (or at the very beginning of) conversation with Alli. Or, in other cases, they may prefer typing
Alli Alli New Feature - Direct Answer from Uploaded Documents Now Alli can answer to customer questions even when there are no relevant FAQs added in the database yet. Our customers have been asking if Alli could answer directly from documents uploaded using
Alli Alli User Guide - Settings > Variables (Updated) Utilizing variables is extremely important to get 100% out of Alli. Variable is where you save any information that needs to be used later. For example, you can save inputs from customers and
Alli Alli User Guide - Small Talk Using Small Talk, Alli can have casual chat with customers. If any of the small talk is turned on and the customer ask the small talk question, Alli answers with set answers then
User Guide Alli User Guide List General Onboarding Guide Menu guideAlli Main OverviewCampaign DashboardChatflow EditorCustomersConversationsFAQSmall TalkAnalyticsSettingSetting > GeneralSetting > Chat DesignSetting > VariablesSetting > AgentsMy AccountFAQ Setup GuideSetting up FAQUploading FAQ with ImagesUploading FAQ with Links and Text StylesFill
AI [Case Study] How Allganize's NLU AI Automated Answering more than 50% of Employee Questions in 4 Months Employees always have many questions for their company. These can be complex and personal but in most cases they tend to be rather simple in nature. The problem is that their answer is
Alli Alli New Feature - Assign Variables to Variables There have been requests from our customers regarding assigning variables to variables, so we've updated our Assign Value node to be able to do it. To check how to use the Assign Value
Alli Alli New Feature - Uploading FAQ with Links and Text Styles A couple of weeks ago, we updated this new feature that you can upload FAQ files including images. Now you can include links and text styles as well after our latest update! Let's
Alli Alli New Feature - List variables & File variable We recently added two more variable types to Alli - List and File. Using List variables, you can use external data to create dynamic lists of answers for customers. File variable enables customers
Alli Alli New Feature - String Validation When you need specific information to be collected from customers, you can use Send a Message node to ask a question and save the answer to a certain variable, or use Build a
Alli Alli New Feature - Build a Form Using the new 'Build a Form' node, you can ask customers to input a series of information to be stored and send it to agents via email. This new feature is handy when
case study [Case Study] How PERSOL Streamlined Customer Support in 2 Months by using an NLU AI AnswerBot How PERSOL Streamlined Customer Support in 2 Months by using an NLU AI AnswerBot
Alli Alli New Feature - Uploading FAQ with Images We've updated Alli's FAQ uploading feature upon many requests from our customers, and now you can include images in the answers when uploading the FAQ. Now creating a richer FAQ database with images
Alli Allganize Pitched as a Finalist in Plug and Play Fall Summit 2019 Allganize is selected as a finalist in Plug and Play in the Fintech category, and the pitch was made by our CEO & Founder Changsu Lee on Oct. 24, during the Plug and Play Fall Summit 2019 in Sunnyvale.
Alli Alli User Guide - Analytics We made some important improvements in our Analytics menu, thanks to valuable feedback from our customers. There has been a lot of requests regarding more convenient ways to see what questions are asked
Alli Alli User Guide - LINE WORKS Integration Instead of chatting with a colleague, you can ask Alli to get the information you need 24/7 on your LINE WORKS. This article goes over how to set up an Alli chatbot
Alli Alli User Guide - Microsoft Teams Integration Instead of chatting with a colleague, you can chat with Alli to get the information you need 24/7 on your Microsoft Teams. This article goes over how to set up an Alli
User Guide Alli User Guide - Contact Agent Despite sophisticated AI, some occasions still call for human interaction when engaging with customers. In Alli chatflow, the Contact Agent node provides the option to conduct the conversation with your customers via Chat
User Guide Alli User Guide - Fill the answer directly from your documents with MRC Machine Reading Comprehension (MRC) can be used to answer questions from a large corpus with high accuracy. This is particularly useful for customer support and auto-generating FAQ knowledge base to streamline communication. In
Alli Alli User Guide - Assign Value Sometimes you need to update membership information, a verification code, or other details; the Assign Value node makes updating your users' information more straightforward. Here we have a simplified chatflow to help illustrate
Alli Alli User Guide - Send CustomUI Send CustomUI is a way for you to push data to a custom user interface in the chatflow. Our partner implemented a carousel to be used in the Alli chatflow. It dynamically pulls
new feature SDK Updates - August Update 1: Get Conversation Transcript We've added a new feature to allow users to download their conversation transcript in the SDK. How to enable the feature In the Settings’ page, select 'Enable get
Alli Alli Onboarding Sign up / Sign inSign into your Alli account. If you don’t have an account, create your account here.Once you are signed in, you will arrive at the Campaign page in the
Alli Alli - Setting up FAQ Chat What is FAQ Chat?FAQ solves common questions that are asked often and can be easily resolved. You can upload questions and answers and they will be parsed and added as training phrases.
