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Alli User Guide - Settings > General

Updated (4/3/2020): Advanced section guide and 'URLs to open in SDK browser' guide is added. Basic SettingsManage Your ProjectName: Name of your project.Timezone: Timezone of your project. Conversation timestamps and

Alli

How to Send Alli's Custom Message to a Slack Channel

Using Get External Data node, you can send any messages from Alli to a Slack channel at any point in your chatflow. For example, you can send a notification to a Slack channel

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Remote Work Accelerated by COVID-19

COVID-19 will have a lasting impact on workplace operations. Many of us are working from home for the first time. Here are some tips on working from home.

coronavirus

Fighting COVID-19

To combat the spread of COVID-19, California orders its nearly 40 million residents to stay home to prevent the spread of coronavirus until further notice. In a time of historical uncertainty, please stay home to lower the risk for others. We're in this together.

Alli

Alli User Guide - Send a Message Node (Updated)

Building a chatflow is as easy as dragging and dropping nodes, typing in messages, and questions and connecting them with lines. Send a Message node is the basic node for all that enables

Alli

Alli User Guide - Get External Data Node

Get External Data node allows you to send and receive data to/from a third-party when the chatflow reaches the node. To fully utilize this node, you may need some knowledge of software

Alli

Alli User Guide - Jump to Campaign Node & Jump Point Node

Using the Jump to Campaign node and the Jump Point node, you can keep your campaigns clean and organized. How to use them is as simple as below. Jump to Campaign NodeIcon location

Alli

Alli User Guide - MRC Node / MRC Settings

Alli is powered by Machine Reading Comprehension (MRC) AI, so customers or agents can find answers from uploaded documents directly (Check out Fill the answer directly from your documents and Direct Answer from

Alli

Alli User Guide - Multiple Questions for FAQ

Alli's AI understands natural language and search for the most relevant FAQ from your database even when the question doesn't have any keywords overwrapped. In addition to this, you can add multiple questions

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Announcing ISO 27001 Certification

We're proudly announcing that Allganize has ISO 27001 rewarded. Implementing AI in the business is always about a lot of data. Especially with the SaaS involved dealing with the data, working with a

Alli

Alli User Guide - Synonym & Antonym Dictionary

Alli's AI has high accuracy from the beginning. In addition to this, you can train Alli to understand synonyms and antonyms. You can use this feature to register industry-exclusive antonyms/acronyms or confusing

Alli

Alli User Guide - Observer Node and Observer Campaign

Observer Node and Observer Campaign are updated in Alli, and now Alli campaigns can monitor changes of certain variables so agents can design follow-up chatflows accordingly. For example, you can trigger a specific

Alli

Alli User Guide - Settings > Security

You can whitelist ranges of IPs to add more security to Alli. Please remember that whitelisting any IP range will block access from all the other IPs. Enter Security menu.Press to check

Alli

Letting Customer Feedback Affects FAQ Search Result

By changing the 'Impact of user feedback to Effective Confidence' value under FAQ configuration, you can let customers' FAQ selections affect future FAQ search results. Let's see how it works. First, go to

Alli

Alli New Feature - Natural Language Input setting

Sometimes customers just want to ignore the chat flow and ask questions in the middle of (or at the very beginning of) conversation with Alli. Or, in other cases, they may prefer typing

Alli

Alli New Feature - Direct Answer from Uploaded Documents

Now Alli can answer to customer questions even when there are no relevant FAQs added in the database yet. Our customers have been asking if Alli could answer directly from documents uploaded using

Alli

Alli User Guide - Settings > Variables (Updated)

Utilizing variables is extremely important to get 100% out of Alli. Variable is where you save any information that needs to be used later. For example, you can save inputs from customers and

Alli

Alli User Guide - Small Talk

Using Small Talk, Alli can have casual chat with customers. If any of the small talk is turned on and the customer ask the small talk question, Alli answers with set answers then

User Guide

Alli User Guide List

General Onboarding Guide Menu guideAlli Main OverviewCampaign DashboardChatflow EditorCustomersConversationsFAQSmall TalkAnalyticsSettingsSettings > GeneralSettings > SecuritySettings > Chat DesignSettings > VariablesSettings > AgentsMy AccountFAQ Setup GuideSetting up FAQUploading FAQ with ImagesUploading FAQ with Links and

AI

[Case Study] How Allganize's NLU AI Automated Answering more than 50% of Employee Questions in 4 Months

Employees always have many questions for their company. These can be complex and personal but in most cases they tend to be rather simple in nature. The problem is that their answer is

Alli

Alli New Feature - Assign Variables to Variables

There have been requests from our customers regarding assigning variables to variables, so we've updated our Assign Value node to be able to do it. To check how to use the Assign Value

Alli

Alli New Feature - Uploading FAQ with Links and Text Styles

A couple of weeks ago, we updated this new feature that you can upload FAQ files including images. Now you can include links and text styles as well after our latest update! Let's

Alli

Alli New Feature - List variables & File variable

We recently added two more variable types to Alli - List and File. Using List variables, you can use external data to create dynamic lists of answers for customers. File variable enables customers

Alli

Alli New Feature - String Validation

When you need specific information to be collected from customers, you can use Send a Message node to ask a question and save the answer to a certain variable, or use Build a

Alli

Alli New Feature - Build a Form

Using the new 'Build a Form' node, you can ask customers to input a series of information to be stored and send it to agents via email. This new feature is handy when