12/9/2021

Updates and Improvements: Alli Dashboard & SDK

  • Entity Extraction UX and performance improved
  • Skill editor UI improved
  • Analytics menu UI improved
  • Asynchronous download is applied
  • Ask a Question (Send a Message) node now supports custom colors for better design customization
  • Image visibility in the chat SDK improved

Updates and Improvements: NLU Dashboard

  • Inference menu added for Review Analysis projects (English and Korean)

Bug Fixes

  • Conversations list / Conversations analytics related bug fixed
  • Download related bug fixed
  • Documents training related bug fixed
  • Minor bugs fixed

11/8/2021

Updates and Improvements: Alli Dashboard & SDK

  • Now you can select allowed login methods for each project
  • Documents search performance improved: header and footer are excluded from Documents search
  • Custom chat size is supported for Skill popup URL
  • New node 'Integrate node (Basic)' is added, supports Slack and Teams integration in the Skill

Bug Fixes

  • Email Action related bug for Automation fixed
  • Node location issue in the Skill editor fixed
  • Q&A auto-generation, uploading, preview, auto-tagging related bug fixed
  • Azure AD SSO login related bug fixed
  • Documents search preview related bug fixed
  • Conversation history download related bug fixed
  • Agent chatting analytics related bug fixed
  • Minor bugs fixed

10/22/2021

Updates and Improvements: Alli Dashboard & SDK

  • Proper Q&A samples are provided for each pricing plan
  • Analytics per hashtags are added
  • Documents uploading and search performance improved
  • Usage history is provided for Custom pricing plan

Updates and Improvements: NLU Dashboard

  • NER project dashboard not supports Japanese and Korean entities
  • JSON upload API is added for NER projects

Bug Fixes

  • Left navigation menu scroll related UI improved
  • Empty line issue in SDK fixed
  • Image upload for Q&A related bug fixed
  • Minor bugs fixed

10/12/2021

Updates and Improvements: Alli Dashboard & SDK

  • Column widths of the Entity extraction result table is not adjustable
  • You can decide to remove or keep previously indexed files from Google Drive after connecting new Google Drive account
  • Search result from Confluence-indexed files now have page title as link text to the original page.
  • UX improvement for new onboarding tutorial
  • Now you can download registered Antonyms/Synonyms dictionary

Bug Fixes

  • Confluence connection related bug is fixed
  • The issue that trashed files were indexed from Google Drive connection is fixed
  • Auto-hashtag related bug is fixed
  • Scheduled on/off for Q&A related bug is fixed
  • Minor bugs fixed

9/24/2021

Updates and Improvements: Alli Dashboard & SDK

  • You can schedule Q&A turning on / off now
  • You can change the style of the flow lines between nodes in the skill editor
  • User targeting in the example skill has been removed

Updates and Improvements: NLU Dashboard

  • Search for custom column is added in the filter

Bug Fixes

  • Hashtag display issue for Japanese is fixed
  • Minor bugs fixed

9/17/2021

Updates and Improvements: Alli Dashboard & SDK

  • Sharepoint is added as a Knowledge Base Source
  • Customer Analytics is added under the Customer menu
  • Automation menu is enhanced and has many more features now
  • Alli tutorial is redesigned
  • Downloaded Analytics file is translated properly

Bug Fixes

  • Small talk related bug is fixed
  • Sorting bug in the NLU dashboard is fixed
  • Minor bugs fixed

9/3/2021

Updates and Improvements: Alli Dashboard & SDK

  • More input types for Build a Form node
  • Session timeout is added for more security
  • Improved Skill editing UI

Bug Fixes

  • A bug in Q&A answer suggestion message fixed
  • Minor bugs fixed

8/20/2021

Updates and Improvements: Alli Dashboard & SDK

  • Exclude operation is added for any hashtag filtering
  • Image search is supported under Knowledge Base > Documents
  • You can customize Q&A answer suggestion message now
  • Skill editor performance is improved
  • Documents and search preview quality is improved
  • MS Teams usability is improved

Updates and Improvements: NLU Dashboard

  • Details for model performance metrics is added

Bug Fixes

  • A bug in displaying special characters in Q&A is fixed
  • A bug in adjusting SDK height is fixed
  • Minor bugs fixed

8/4/2021

Updates and Improvements: Alli Dashboard & SDK

  • Now you can customize SDK chat design even more
  • UI improved for displaying number of pages in general
  • Build a Form node UX for third party integrations improved
  • Table of content is added for Analytics menu
  • PDF preview quality improved
  • UX improved for carousel UI

Updates and Improvements: Alli Cognitive Search Dashboard

  • New charts added in the Analytics menu

Bug Fixes

  • Entity extraction related bug fixed
  • Email format related bug with Outlook fixed
  • Minor bugs fixed

7/26/2021

Updates and Improvements: Alli Dashboard & SDK

  • Resend invitation is added for inviting agents
  • Q&A search speed improved
  • Downloaded analytics data is now translated to the project language
  • Confluence integration is added for Knowledge Base > Source tab
  • Q&A downloading UX improved

Bug Fixes

  • Feedback button related bug on the SDK fixed
  • User identification related bug fixed when using the Skill popup URL
  • Minor bugs fixed

7/19/2021

Updates and Improvements: Alli Dashboard & SDK

  • 'random' function is added for Assign Value node
  • UX improved for searching auto-generated Q&As on the Candidate tab
  • UX improved for MS Teams integration
  • Antonym dictionary is removed from Documents tab
  • Variable list is added on the Conversation menu
  • Number of queries is added on the Billing menu

Bug Fixes

  • Documents preview related bug fixed
  • Fixed a bug on dragging to select messages in SDK
  • Minor bugs fixed

7/8/2021

Updates and Improvements: Alli Dashboard & SDK

  • Carousel UI for Send a Message, Answer with Documents node

Bug Fixes

  • Minor bugs fixed

7/6/2021

Updates and Improvements: Alli Dashboard & SDK

  • Now you can copy and paste multiples nodes while editing Skills
  • 'Allow text input' option is added for Send a message node when adding button options
  • Use 'User input from previous node' option is added for Answer with Q&A node
  • SDK UI: Now empty message doesn't display empty chat bubble

Bug Fixes

  • Minor bugs fixed

7/4/2021

Updates and Improvements: Alli Dashboard & SDK

  • 'Generate Skill Popup URL' is added to the permissions to edit group
  • Button options can now be set as links with third-party integration as well
  • Now Agents can see how far the end user read the conversation under the Conversations menu
  • Now users see a new message icon on the conversation list when an Agent send a new message

Bug Fixes

  • Minor bugs fixed

7/1/2021

Updates and Improvements: Alli Dashboard & SDK

  • AI model training feature is added for better Document search quality
  • Added Google Drive for a new source of Knowledge Base indexing
  • Negative operators are added for Add Conditions node and Placement/User Targeting for Skills
  • End users can drag and drop the SDK toggle button now
  • Improved Entity Extraction quality
  • Improved Documents search and preview quality
  • Improved overall dashboard design
  • Left navigation is now scrollable

Bug Fixes

  • A role and permission related bug has been fixed
  • Minor bugs fixed

6/16/2021

Updates and Improvements: Alli Dashboard & SDK

  • Now one account can create / access to multiple Alli projects.

6/15/2021

Updates and Improvements: Alli Dashboard & SDK

  • Entity Extraction feature has been improved
  • Better UX for Japanese input on the search bars
  • HTML document sources can now have custom titles
  • 'Start' command for Microsoft Teams Teams is not customizable
  • Region selection has been added to sign-up
  • Now you can attache files to uploaded Q&As
  • Details for failed Q&A uploading is now shown on a notification snack bar
  • Q&A search performance has improved
  • Now you can make link type button option for Send a Message node

Bug Fixes

  • upload_from_s3 API endpoint bug has been fixed
  • Minor bugs fixed

6/1/2021

Updates and Improvements: Alli Dashboard & SDK

  • New function 'to_date' is added for the Assign Value node
  • Now you can add hashtags when you upload documents
  • Now you can edit footers for Documents search results

5/30/2021

Updates and Improvements: Alli Dashboard & SDK

  • Download IP allowlist feature is added

5/28/2021

Updates and Improvements: Alli Dashboard & SDK

  • Entity extraction feature is added
  • New function 'urldecode' is added for Assign Value node
  • User targeting now works for Slack integration

Updates and Improvements: REST API

  • User and Agent info can be provided for API calls
  • Upload Q&A API is added

Bug Fixes

  • Bugs regrading hashtag list and Q&A search API are fixed
  • Minor bug fixed

5/20/2021

Updates and Improvements: Alli Dashboard & SDK

  • Candidates now have registrant information if added via API
  • New function 'urldecode' is added for Assign Value node

Updates and Improvements: REST API

  • IP allowlist for API access is added

Bug Fixes

  • Minor bug fixed

5/10/2021

Updates and Improvements: Alli Dashboard & SDK

  • Agents can attach files using text editors for Q&A registration, Skill design, etc.

Updates and Improvements: REST API

  • Analytics for API calls is improved.

Bug Fixes

  • Minor bug fixed.

5/2/2021

Updates and Improvements: Alli Dashboard & SDK

  • Conversations UI improvement to send push notifications.
  • Project domain info is added to the project settings.

4/30/2021

Updates and Improvements: Alli Dashboard & SDK

  • Conversations UI improvement to show number of customers per conversation status.
  • MS Teams usability has improved.

Bug Fixes

  • Filename issue for downloaded files on Safari is fixed.
  • Minor bugs fixed.

4/28/2021

Updates and Improvements: Alli Dashboard & SDK

  • More agent role management is now available.
  • Auto-hashtag feature is improved.
  • Pricing schemes are updated for Growth and Enterprise plans.

Bug Fixes

  • Minor bugs fixed.

4/21/2021

Updates and Improvements: Alli Dashboard & SDK

  • Documents search supports jpg, jpeg, png files now.
  • Agents can resume completed conversations now.
  • Q&A direct answer logic is improved.

Bug Fixes

  • A bug fixed for custom answer feature on Documents search results.
  • Minor bugs fixed.

4/15/2021

Updates and Improvements: Alli Dashboard & SDK

  • You can add memo to each conversation now.
  • 'Frequently used message' feature is added for Conversations menu.
  • Deleting queries is supported for more charts in the Analytics.
  • UI improvement for Auto-tagging feature.
  • UX improvement for conversations on MS Teams.

Updates and Improvements: REST API

  • Language setting is added for Agent Management API.

Bug Fixes

  • Minor bugs fixed.

4/2/2021

Updates and Improvements: Alli Dashboard

  • New Analytics charts: Top Documents trend chart, Top Feedback trend chart, Top Keyword trend added.
  • Q&A/Documents now supports deleting queries and includes searches from API and chat SDK.

Bug Fixes

  • A bug on resetting adjusted score fixed.
  • A bug on button option selection analytics fixed.
  • Minor bugs fixed.

3/26/2021

Updates and Improvements: Alli Dashboard

  • SSO(SAML) login using Azure AD added.

3/18/2021

Updates and Improvements: Alli Dashboard & SDK

  • User feedback for Documents search result is available in the Alli SDK.
  • Conversation menu design in the dashboard improved.

Updates and Improvements: Cognitive Search Dashboard & SDK

  • New channel filter 'SDK' is added in the Analytics menu.

Updates and Improvements: REST API

  • User feedback for Q&A and Documents search added

Bug Fixes

  • Minor bugs fixed

3/14/2021

Updates and Improvements: Alli Dashboard & SDK

  • Last suggested time & number of suggestions info is now shown for the Documents search result.
  • Documents search result now includes the page number and the Excel sheet name in the preview.
  • Design improvement for the Skills and the Knowledge Base menu.
  • Dashboard and SDK performance improved.

3/11/2021

Updates and Improvements: Alli Dashboard & SDK

  • Images in the button option UX improved.