Now customers can give ratings to answers they get from the FAQ node. Agents can see the number of positive and negative ratings in the Alli dashboard and improve the quality of the FAQ database, considering the result.
When a customer gets an answer from the FAQ node, clickable positive/negative icon appears on the answer bubble.
To see how many positive/negative ratings the FAQ has, go to Knowledge Base > Q&A and find that FAQ. You can find the info below the answer part.
When you click the 'See more' link, you can check the original question queries by the customers who gave the rating.