Alli's AI understands natural language and can search for the most relevant FAQ from your database even when the question doesn't have any matching keywords. In addition to this, you can add multiple questions to each FAQ to increase the accuracy of the AI even more.
From the Q&A tab
Go to Knowledge Base > Q&A. Either you start by using the ADD FAQ button to create a new FAQ or by editing an existing one. By default, you'll see the FAQ editor on screen. Click on the ADD button if you wish to create a new FAQ.
Using this feature, you can add as many questions as you want. Once you have added all the questions, click SUBMIT to save.
You can also choose to add multiple questions at once by uploading an FAQ. Simply add the 'Similar Questions' column in the file and add the questions, separated by a line break..
From CANDIDATES tab
Under the CANDIDATES tab you can find similar unanswered questions that are grouped, possibly, with an answer automatically found from the documents you uploaded under the DOCUMENTS tab.
Click on the '+' button to add the candidate to the Q&A. You can then edit all the candidate questions. Click on SUBMIT when you're done editing.
That wasn't too difficult, was it?