Alli

What's New: 4/30/2022

Check out the newest features and improvements for Allganize's AI solutions. #releasenote #whatsnew #updates #newfeatures

Allganize

Apr 30, 2022 • 9 min read

4/30/2022

Updates and Improvements: Alli Dashboard & SDK

New documents uploading UI for Entity Extraction
Improve Entity Extraction UX
Added hashtags sorting & ordering
SDK loading speed improved
Turn on/off 'Exit conversation' on the chat SDK added
GPU resource displayed for documents search
UX improvement for Q&A, documents search
Support csv file for documents search
Document search preview performance improved
Improved sorting for Project Settings > Variables

Updates and Improvements: NLU Dashboard

Random test data selection available when uploading training data
Inference score is now displayed for Review Analysis projects

Bug Fixes

NLU dashboard filter related bug fixed
Line breaking bug for .xlsx, .csv files fixed
Q&A configurations related bug fixed
MS Teams user list related bug when using the Integrate (Basic) node fixed
Google Drive integration related bug fixed
Documents search result related bug fixed
Minor bugs fixed, service stability improved

3/31/2022

Updates and Improvements: Alli Dashboard & SDK

More Entity extraction result filters are added
Document search API now returns the footer in the result
Error pages for 500, 404, etc. for SDK launching errors
'See more' feature for Q&A, documents search on SDK and dashboard
Document search preview performance improved

Updates and Improvements: NLU Dashboard

Agent dashboard access log provided

Bug Fixes

Zoom in/out related bug on Mobile SDK fixed
Minor bugs fixed, service stability improved

2/28/2022

Updates and Improvements: Alli Dashboard & SDK

Error message for SDK launching failure
Documents search now considers document titles
OCR performance improved
Document search preview URL provided for Sendchat API
More sorting & filters for the Analytics menu

Bug Fixes

Conversation status related bug fixed
Deleting Q&A memo related bug fixed
Sharepoint integration related bug fixed
Auto-tagging failure related bug fixed
Customers menu variables display related bug fixed
File attachment related bug for the Build a Form node fixed
Minor bugs fixed, service stability improved

1/28/2022

Updates and Improvements: Alli Dashboard & SDK

Analytics by hashtags
Provide Documents AI model training results
Entity Extraction preview and edit
Agents can set and use a chat display name
'Change History' added for Q&A and Documents
Drag and drop to add a node in a Skill, with node suggestions
Customers can resume the conversation when getting dialogue sent via email
UX improvement for Skills list and Q&A Candidates tab
UI improvement for Customers list and Knowledge Base
Performance improvement for Documents uploading
Performance improvement for Q&A / Documents search, Document title search

Bug Fixes

Conversations downloading related bug fixed
Q&A Candidates sorting related bug fixed
Search preview related bug fixed
Minor bugs fixed

12/9/2021

Updates and Improvements: Alli Dashboard & SDK

Entity Extraction UX and performance improved
Skill editor UI improved
Analytics menu UI improved
Asynchronous download is applied
Ask a Question (Send a Message) node now supports custom colors for better design customization
Image visibility in the chat SDK improved

Updates and Improvements: NLU Dashboard

Inference menu added for Review Analysis projects (English and Korean)

Bug Fixes

Conversations list / Conversations analytics related bug fixed
Download related bug fixed
Documents training related bug fixed
Minor bugs fixed

11/8/2021

Updates and Improvements: Alli Dashboard & SDK

Now you can select allowed login methods for each project
Documents search performance improved: header and footer are excluded from Documents search
Custom chat size is supported for Skill popup URL
New node 'Integrate node (Basic)' is added, supports Slack and Teams integration in the Skill

Bug Fixes

Email Action related bug for Automation fixed
Node location issue in the Skill editor fixed
Q&A auto-generation, uploading, preview, auto-tagging related bug fixed
Azure AD SSO login related bug fixed
Documents search preview related bug fixed
Conversation history download related bug fixed
Agent chatting analytics related bug fixed
Minor bugs fixed

10/22/2021

Updates and Improvements: Alli Dashboard & SDK

Proper Q&A samples are provided for each pricing plan
Analytics per hashtags are added
Documents uploading and search performance improved
Usage history is provided for Custom pricing plan

Updates and Improvements: NLU Dashboard

NER project dashboard not supports Japanese and Korean entities
JSON upload API is added for NER projects

Bug Fixes

Left navigation menu scroll related UI improved
Empty line issue in SDK fixed
Image upload for Q&A related bug fixed
Minor bugs fixed

10/12/2021

Updates and Improvements: Alli Dashboard & SDK

Column widths of the Entity extraction result table is not adjustable
You can decide to remove or keep previously indexed files from Google Drive after connecting new Google Drive account
Search result from Confluence-indexed files now have page title as link text to the original page.
UX improvement for new onboarding tutorial
Now you can download registered Antonyms/Synonyms dictionary

Bug Fixes

Confluence connection related bug is fixed
The issue that trashed files were indexed from Google Drive connection is fixed
Auto-hashtag related bug is fixed
Scheduled on/off for Q&A related bug is fixed
Minor bugs fixed

9/24/2021

Updates and Improvements: Alli Dashboard & SDK

You can schedule Q&A turning on / off now
You can change the style of the flow lines between nodes in the skill editor
User targeting in the example skill has been removed

Updates and Improvements: NLU Dashboard

Search for custom column is added in the filter

Bug Fixes

Hashtag display issue for Japanese is fixed
Minor bugs fixed

9/17/2021

Updates and Improvements: Alli Dashboard & SDK

Sharepoint is added as a Knowledge Base Source
Customer Analytics is added under the Customer menu
Automation menu is enhanced and has many more features now
Alli tutorial is redesigned
Downloaded Analytics file is translated properly

Bug Fixes

Small talk related bug is fixed
Sorting bug in the NLU dashboard is fixed
Minor bugs fixed

9/3/2021

Updates and Improvements: Alli Dashboard & SDK

More input types for Build a Form node
Session timeout is added for more security
Improved Skill editing UI

Bug Fixes

A bug in Q&A answer suggestion message fixed
Minor bugs fixed

8/20/2021

Updates and Improvements: Alli Dashboard & SDK

Exclude operation is added for any hashtag filtering
Image search is supported under Knowledge Base > Documents
You can customize Q&A answer suggestion message now
Skill editor performance is improved
Documents and search preview quality is improved
MS Teams usability is improved

Updates and Improvements: NLU Dashboard

Details for model performance metrics is added

Bug Fixes

A bug in displaying special characters in Q&A is fixed
A bug in adjusting SDK height is fixed
Minor bugs fixed

8/4/2021

Updates and Improvements: Alli Dashboard & SDK

Now you can customize SDK chat design even more
UI improved for displaying number of pages in general
Build a Form node UX for third party integrations improved
Table of content is added for Analytics menu
PDF preview quality improved
UX improved for carousel UI

Updates and Improvements: Alli Cognitive Search Dashboard

New charts added in the Analytics menu

Bug Fixes

Entity extraction related bug fixed
Email format related bug with Outlook fixed
Minor bugs fixed

7/26/2021

Updates and Improvements: Alli Dashboard & SDK

Resend invitation is added for inviting agents
Q&A search speed improved
Downloaded analytics data is now translated to the project language
Confluence integration is added for Knowledge Base > Source tab
Q&A downloading UX improved

Bug Fixes

Feedback button related bug on the SDK fixed
User identification related bug fixed when using the Skill popup URL
Minor bugs fixed

7/19/2021

Updates and Improvements: Alli Dashboard & SDK

'random' function is added for Assign Value node
UX improved for searching auto-generated Q&As on the Candidate tab
UX improved for MS Teams integration
Antonym dictionary is removed from Documents tab
Variable list is added on the Conversation menu
Number of queries is added on the Billing menu

Bug Fixes

Documents preview related bug fixed
Fixed a bug on dragging to select messages in SDK
Minor bugs fixed

7/8/2021

Updates and Improvements: Alli Dashboard & SDK

Carousel UI for Send a Message, Answer with Documents node

Bug Fixes

Minor bugs fixed

7/6/2021

Updates and Improvements: Alli Dashboard & SDK

Now you can copy and paste multiples nodes while editing Skills
'Allow text input' option is added for Send a message node when adding button options
Use 'User input from previous node' option is added for Answer with Q&A node
SDK UI: Now empty message doesn't display empty chat bubble

Bug Fixes

Minor bugs fixed

7/4/2021

Updates and Improvements: Alli Dashboard & SDK

'Generate Skill Popup URL' is added to the permissions to edit group
Button options can now be set as links with third-party integration as well
Now Agents can see how far the end user read the conversation under the Conversations menu
Now users see a new message icon on the conversation list when an Agent send a new message

Bug Fixes

Minor bugs fixed

7/1/2021

Updates and Improvements: Alli Dashboard & SDK

AI model training feature is added for better Document search quality
Added Google Drive for a new source of Knowledge Base indexing
Negative operators are added for Add Conditions node and Placement/User Targeting for Skills
End users can drag and drop the SDK toggle button now
Improved Entity Extraction quality
Improved Documents search and preview quality
Improved overall dashboard design
Left navigation is now scrollable

Bug Fixes

A role and permission related bug has been fixed
Minor bugs fixed

6/16/2021

Updates and Improvements: Alli Dashboard & SDK

Now one account can create / access to multiple Alli projects.

6/15/2021

Updates and Improvements: Alli Dashboard & SDK

Entity Extraction feature has been improved
Better UX for Japanese input on the search bars
HTML document sources can now have custom titles
'Start' command for Microsoft Teams Teams is not customizable
Region selection has been added to sign-up
Now you can attache files to uploaded Q&As
Details for failed Q&A uploading is now shown on a notification snack bar
Q&A search performance has improved
Now you can make link type button option for Send a Message node

Bug Fixes

upload_from_s3 API endpoint bug has been fixed
Minor bugs fixed

6/1/2021

Updates and Improvements: Alli Dashboard & SDK

New function 'to_date' is added for the Assign Value node
Now you can add hashtags when you upload documents
Now you can edit footers for Documents search results

5/30/2021

Updates and Improvements: Alli Dashboard & SDK

Download IP allowlist feature is added

5/28/2021

Updates and Improvements: Alli Dashboard & SDK

Entity extraction feature is added
New function 'urldecode' is added for Assign Value node
User targeting now works for Slack integration

Updates and Improvements: REST API

User and Agent info can be provided for API calls
Upload Q&A API is added

Bug Fixes

Bugs regrading hashtag list and Q&A search API are fixed
Minor bug fixed

5/20/2021

Updates and Improvements: Alli Dashboard & SDK

Candidates now have registrant information if added via API
New function 'urldecode' is added for Assign Value node

Updates and Improvements: REST API

IP allowlist for API access is added

Bug Fixes

Minor bug fixed

5/10/2021

Updates and Improvements: Alli Dashboard & SDK

Agents can attach files using text editors for Q&A registration, Skill design, etc.

Updates and Improvements: REST API

Analytics for API calls is improved.

Bug Fixes

Minor bug fixed.

5/2/2021

Updates and Improvements: Alli Dashboard & SDK

Conversations UI improvement to send push notifications.
Project domain info is added to the project settings.

4/30/2021

Updates and Improvements: Alli Dashboard & SDK

Conversations UI improvement to show number of customers per conversation status.
MS Teams usability has improved.

Bug Fixes

Filename issue for downloaded files on Safari is fixed.
Minor bugs fixed.

4/28/2021

Updates and Improvements: Alli Dashboard & SDK

More agent role management is now available.
Auto-hashtag feature is improved.
Pricing schemes are updated for Growth and Enterprise plans.

Bug Fixes

Minor bugs fixed.

4/21/2021

Updates and Improvements: Alli Dashboard & SDK

Documents search supports jpg, jpeg, png files now.
Agents can resume completed conversations now.
Q&A direct answer logic is improved.

Bug Fixes

A bug fixed for custom answer feature on Documents search results.
Minor bugs fixed.

4/15/2021

Updates and Improvements: Alli Dashboard & SDK

You can add memo to each conversation now.
'Frequently used message' feature is added for Conversations menu.
Deleting queries is supported for more charts in the Analytics.
UI improvement for Auto-tagging feature.
UX improvement for conversations on MS Teams.

Updates and Improvements: REST API

Language setting is added for Agent Management API.

Bug Fixes

Minor bugs fixed.

4/2/2021

Updates and Improvements: Alli Dashboard

New Analytics charts: Top Documents trend chart, Top Feedback trend chart, Top Keyword trend added.
Q&A/Documents now supports deleting queries and includes searches from API and chat SDK.

Bug Fixes

A bug on resetting adjusted score fixed.
A bug on button option selection analytics fixed.
Minor bugs fixed.

3/26/2021

Updates and Improvements: Alli Dashboard

SSO(SAML) login using Azure AD added.

3/18/2021

Updates and Improvements: Alli Dashboard & SDK

User feedback for Documents search result is available in the Alli SDK.
Conversation menu design in the dashboard improved.

Updates and Improvements: Cognitive Search Dashboard & SDK

New channel filter 'SDK' is added in the Analytics menu.

Updates and Improvements: REST API

User feedback for Q&A and Documents search added

Bug Fixes

Minor bugs fixed

3/14/2021

Updates and Improvements: Alli Dashboard & SDK

Last suggested time & number of suggestions info is now shown for the Documents search result.
Documents search result now includes the page number and the Excel sheet name in the preview.
Design improvement for the Skills and the Knowledge Base menu.
Dashboard and SDK performance improved.

3/11/2021

Updates and Improvements: Alli Dashboard & SDK

Images in the button option UX improved.