Mundane tasks are boring, unproductive and yet necessary. Doing these tasks repeatedly lead to feelings of frustration and burn-out. They stifle our creative drive and employee morale. Not only that, unhappy employees lead to unhappy customers.  Automation can help streamline processes, faster turnaround times and add value to the overall business.

Robotic process automation (RPA) is a software technology that automates repetitive tasks and end-to-end processes with great speed and precision. Customer satisfaction is a key differentiator in any business and critical in growing revenue. Improving efficiency and saving time can help your business exceed customer expectations. When you consistently meet promised standards, customers are more likely to develop a preference for your company. RPA works by replicating the actions of humans interacting to perform tasks such as data entry, process standard transactions, or respond to simple customer service queries. “Chatbot” that has started to become ubiquitous on websites is almost always powered by robotic process automation.

What to automate

What kind of tasks are good candidates for automation? Here are the characteristics of operations that are suitable for automation:

  1. Rule-based
  2. High in repetitive and volume
  3. Not subject to methodology changes
  4. Time-sensitive
  5. Require compliance and audit trails

Benefits of Automation

RPA will assist in maintaining a clean dataset, increasing the satisfaction of sales employees, and improving customer experience. RPA can automate the process of extracting information from a huge amount of documents. Companies can automate the entire workflow of data entries – processing, updating, gathering, and validation, with RPA. Thus, RPA will increase productivity by minimizing the transaction times from hours to minutes, as well as reducing errors by maintaining clean and organized data for better business intelligence.

Alli uses Natural Language Understanding (NLU) to understand users and manage repetitive conversations. You can add intelligence to skills to make the experience more personalized for your users. Give Alli a try and see how Robotic Process Automation add value to your business.

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