Machine Reading Comprehension (MRC) can be used to answer questions from a large corpus with high accuracy. This is particularly useful for customer support and auto-generating FAQ knowledge base to streamline communication.
In Alli, you can upload your customer support manual, return policy, etc. to be processed by our MRC and Alli's Artificial Intelligence will automatically extract answers from your documents when user asks question.
To start, go to the DOCUMENTS tab in the FAQ page and upload a document. We currently support .txt and .docx format.
When user asks a question and there isn't an answer in the system, Alli AI automatically search for answers from your uploaded documents. You can find Alli AI at work in the UNIDENTIFIED tab in the FAQ page:
There are three main states to Alli's MRC AI:
- AI is working on the answer.
- AI failed to find an answer.
- Answer is automatically filled in if a match is found. However, it is not live or active until you add it to Q&A (See #5 above).
Once added, the question and answer pair is active and live ready for your users. You can find all the active Q&As in the Q&A tab: