Machine Reading Comprehension (MRC) can be used to answer questions from a large corpus of documents with high accuracy. This is particularly useful for customer support and auto-generating FAQ knowledge base to streamline communication.
In Alli, you can upload your customer support manual, return policy, etc. to be processed by our MRC, and Alli's Artificial Intelligence will automatically extract answers from your documents when the user asks a question.
To start, go to the DOCUMENTS tab on the Knowledge Base page and upload a document. We currently support txt, docx, doc, ppt, pptx, and pdf format.
You can easily organize and manage the uploaded documents using hashtags. Click on the edit icon to add hashtags to the documents.
When a user asks a question and there isn't an answer in the system, Alli AI automatically searches for answers from your uploaded documents. You can find Alli AI at work in the UNIDENTIFIED tab on the Knowledge Base page:
There are three main states to Alli's MRC AI:
- AI is working on the answer.
- AI failed to find an answer.
- The answer is automatically filled in if a match is found. However, this option is not live or active by default. You need to add it to Q&A (See #5 above).
Once added, the question and answer pair is active and ready for your users. You can find all the active Q&As in the Q&A tab: