Building a chatflow is as easy as dragging and dropping nodes, typing in messages and questions and connecting them with lines. You should see a node appear in the chatflow canvas when you click to create a new node. Click the edit icon to edit the node.

Edit a Message Node

Send a Message nodes allows you to send text with rich media message or image to yours users.

  1. Text or Image: When you select TEXT message, you can also include formatted text, images (PNG, JPG, GIF), and videos to your users. If you select IMAGE, only an image can be included in the node.
  2. Below the TEXT and IMAGE selection, you’ll find some buttons:
    TODO image
    1. Bold: When clicked, bold text will be displayed.
    2. Italic: When clicked, italic text will be displayed.
    3. Insert Link: Highlight the text you want to turn into a link and click the Insert Link icon. A small pop-up will show up and you’ll enter the URL and click Submit.
    4. Insert Image: Click to insert an image. You can upload any JPG, PNG or GIF file from your computer or insert a link of the image in those formats.
    5. Insert Video: Add a video URL such as YouTube or Vimeo to natively embed a video inside a message node.
    6. Clear formatting: Highlight the text you wish to edit and click the Remove Formatting button to reset your text to default settings.
  3. Enter message: Enter the content of your message.
  4. Add Answers: Enter this feature to get an email, address, or any other information from your users. More details below in 3.2.1. TODO
  5. APPLY: Click APPLY to save your changes.

Add Answers - BUTTON

When you enable Add Answers, additional fields in the Message node will appear below the checkbox.

  1. Answer type: Answers can be BUTTON option or TEXT.
  2. Add Option: Add BUTTON options for your users to select their answer. Once you’ve added options, enter the text of the user response in the field you just added above.
  3. Multiple choice: Allows users to select multiple responses.
  4. Save response in: Save your users’ response in a variable. You can create variables in the Project Settings page.

Add Answers - TEXT

When you enable Add Answers, additional fields in the Message node will appear below the checkbox.

  1. Answer type: Answers can be BUTTON option or TEXT. When you select TEXT, no additional set up is required because the chatflow expects user to type in their answers to continue.
  2. Save response in: You can save your users’ response in a variable. You can create variables in the Project Settings page.