case study - Allganize

Allganize

case study

A collection of 6 posts

30% reduction in response to in-house inquiries - 'Alli' solved the challenges that the back-office had

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30% reduction in response to in-house inquiries - 'Alli' solved the challenges that the back-office had

Glico Group is a major confectionery company in Japan that deals with snacks, ice cream, dairy products, and beverages. The group introduced Allganize's AI chatbot, 'Alli', to respond to a large number of in-house inquiries in more efficient way. We talked to Kawamoto and Wakabayashi who

Mitsubishi Chemical Group automates approximately 5,000 in-house help desk tasks per month using AI chatbot, 'Alli'.

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Mitsubishi Chemical Group automates approximately 5,000 in-house help desk tasks per month using AI chatbot, 'Alli'.

Mitsubishi Chemical Systems, Inc. is a IT company that builds a common infrastructure for the entire Mitsubishi Chemical Group, Japan's Leading chemical company, and has supported the optimal infrastructure operating system used by about 520 group affiliates fo the last 50 years. Mitsubishi Chemical Systems, Inc. is developing

[Case Study] How Smilegate Megaport achieved 88% automation rate in their customer support

[Case Study] How Smilegate Megaport achieved 88% automation rate in their customer support

After introducing Alli as a customer service channel for the online games they are servicing, they achieved 88% of AI response rate and 30% reduce in simple questions from the customers. They also achieved 15% reduce in entire number of customer tickets. #reference

[Case Study] How to empower your support agents with AI and resolve two-thirds of customer questions within the first thirty seconds

[Case Study] How to empower your support agents with AI and resolve two-thirds of customer questions within the first thirty seconds

If you're working for a business that issues individual contracts to each of its customers, such as insurances or online commerce platforms, you know how difficult it is to deal with each customer's questions and guarantee their satisfaction. #reference

[Case Study] How Allganize's NLU AI Automated Answering more than 50% of Employee Questions in 4 Months

[Case Study] How Allganize's NLU AI Automated Answering more than 50% of Employee Questions in 4 Months

After four months, Alli had successfully resolved 51.5% of the questions automatically without any human involvement. #reference

[Case Study] How PERSOL Streamlined Customer Support in 2 Months by using an NLU AI AnswerBot

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[Case Study] How PERSOL Streamlined Customer Support in 2 Months by using an NLU AI AnswerBot

How PERSOL Streamlined Customer Support in 2 Months by using an NLU AI AnswerBot #reference