Keeping track of query training and feedback in your projects is essential in building a Knowledge Base that truly serves your company's needs. Rather than making assumptions, you can view the exact queries users submitted and whether or not AI learned based on the feedback.
To learn more about agent feedback and user feedback, please see the user guides below:
- Letting Customer Feedback Affects Q&A Search Result
- Letting Customer Feedback Affects Documents Search Result
- Agent Feedback for Q&A and Documents Search Result
Download Query Feedback
You can download queries with feedback within a six month period. Simply visit the Query Training page and click the download icon. The downloaded data is grouped into four tabs:
- Q&A Trained Query (Agent Feedback)
- Documents Trained Query (Agent Feedback)
- Q&A User Feedback
- Documents User Feedback
View and Download Q&A History
You can download Q&A history within a three month period. In the Q&A history page, you can filter the result by channel, query author, result type and date. To activate the download icon, you need to set the date rage in the filter to maximum 90 days period.
Download Document History
In the Documents history page, you can filter the result by channel, query author, result type and date. You can download Documents history by clicking the download icon. To activate the download icon, you need to set the date rage in the filter to maximum 90 days period.
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