Allganize

Keeping track of query training and feedback in your projects is essential in building a Knowledge Base that truly serves your company's needs. Rather than making assumptions, you can view the exact queries users submitted and whether or not AI learned based on the feedback. #매뉴얼

Using the User Targeting feature, you can have multiple skills in your Alli project and let certain skills be triggered for specific user groups. #manual

Entity Extraction allows you to extract important entities from a variety of types of documents. For example, you can extract the signing date and the contractors' names from a contract, or shipping status and product name from an invoice. #manual #contract #named entity #ner

Alli also has various features to support live conversations for agents so they can provide necessary supports in no time. #chatting #manual

Now agents can use saved messages when they talk to customers on Alli chat. This feature will be a big help if there's any set, frequently used phrases such as a formal introduction. #manual #conversations

Check out all the new features in Analytics. #menu #manual

Now you can integrate Azure AD with Alli and login using SSO (single sign-on). Let's check out how.

Now customers can give feedback to individual Documents search results, so the feedback adjusts the search result accordingly next time when a similar search is made. #manual #user feedback

With the recent update, we made a few changes to the Conversation menu UI to make your customer team's life easier. Let's see what has changed! #manual #support #tickets #update