Building FAQ or knowledge base answers are often dense and unstructured. Our Answer with FAQ node simplifies the process because Alli understands and automatically curates responses from the content you provide. To use this feature, you will have to first upload your FAQ knowledge base in the FAQ page.
- Tools where you can format your message.
- Text field to enter your message to your users.
- Repeat question to the user.
- FAQ Routing: You can select specific FAQ entries and send user to another node or campaign.
- Save users’ response in a variable.
- Click APPLY to save changes in the node.