Allganize

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SMBC Group Transforms its Customer Experience with Allganize’s Artificial Intelligence

SMBC Group is the first Japanese financial institution to offer such an integrated AI system to customers. The Group operates in over 40 countries and SMBC Group is the 12th biggest bank in the world by total assets.

Alli

[Updated] Alli User Guide - Agent Feedback for Q&A and Documents Search Result

To fine-tune Alli's AI, agents can give positive or negative feedback to any Q&A or Documents search results. When an agent gives feedback to a search result, a certain amount of adjustment is made to the 'Adjusted Score' of the search result. #FAQ #query training

Alli

Alli User Guide List (Renewed)

Alli answer bot user guide: latest updates, top guides by occasions, full list by categories, and more. #manual #index

Alli

Alli User Guide - Analytics: Answer from Q&A and Send a Message Node Statistics

We recently added statistics regarding customer response for the Answer from Q&A node and the Send a Message node in the analytics data you download. #manual

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KB Securities Boosts Business Efficiency with Allganize's Technology

KB Securities announced on Dec 30, 2020 the addition of Allganize’s AI technology to its advanced advertising filtering, document management automation, and chatbots to improve enterprise-wide work efficiency.

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Hitachi Solutions, Ltd. and Allganize Join Forces to Transform Enterprise Automation with AI

The partnership combines Hitachi and Allganize’s expertise in Artificial Intelligence to provide AI business automation solutions.

Alli

Alli User Guide - Answer Suggestions by AI in Conversations Menu

When agents talk to customers in the Conversations menu, they can get some help from Alli's AI to answer questions from customers. #manual #cs #

Alli

Alli User Guide - Automation: Sending Link to Skill upon Change in Variable

Using this new feature, Alli can send out automated emails contain a link to a certain Alli skill, whenever the set condition is met. #manual

Alli

[Updated] Alli User Guide - Indexing HTML Documents for Knowledge Base

Just like Alli indexes files from OneDrive, it can now crawl text data from HTML pages and create Documents to build your Knowledge Base. Let's take a look. #manual #source

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Permanent Remote-First Model Marks the End of Silicon Valley

Remote-first or remote-friendly organizations makes working remotely the primary option for most or all employees.

Alli

Alli User Guide - Auto Hashtags by AI (Documents)

Just like Alli suggests hashtags for your Q&A and the Candidates database, it can also suggest hashtags for the Documents you uploaded. Let's see how it works. #manual

Alli

Alli User Guide - Auto-create Survey Result Summary using Zapier

Here's another great use case of Alli+Zapier integration worth checking out, creating a survey result summary in Google Spreadsheet automatically using the Build a Form node in Alli. #manual #automation #workflow

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Humanize Your Q&A Chatbot

Starting a conversation with “Hello, Ethan!” can go a long way. Customers are more likely to convert when their experience is personalized.

Alli

Alli User Guide - Resume Conversation Using Conversation Token (Javascript)

You can use the Conversation Token to let the customer resume the conversation at any time. #manual #js #sdk

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Overcoming Language Barrier to Knowledge Sharing

Cross-language question answering is able to retrieve relevant information from documents written in a different language from the user queries.

Alli

Alli User Guide - Customizing Q&A Answers Using Variables

Using Alli's variable feature, you can design your Q&A to provide customized, most suitable answers for each customer's issue. #manual #FAQ

User Guide

Alli User Guide - How to Setup Answer Bot to Manage Blacklisted Customers

Using Alli's 'Users' setting for Skills, you can easily lead blacklisted customers to a designated skill flow for them. In general, you can lead any groups of customers to desired Skills using the same technique. #manual #blocked

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Allganize Selected for 4th NH Digital Challenge+

Nonghyup Financial Group has selected 19 startups from a huge pool of applicants to participate in its 4th NH Digital Challenge+ on Oct 19, 2020. The team at Allganize is proud to be chosen to take part in the 4th NH Digital Challenge+ program.

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Beating GPT-3 with Only 0.1% of the Parameters

Performance similar to GPT-3 can be obtained with language models whose parameter count is several orders of magnitude smaller.

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What is Robotic Process Automation

Repetitive tasks stifle our creative drive and employee morale. Unhappy employees lead to unhappy customers. Robotic Process Automation might be the answer.

Alli

Alli User Guide - Zapier Integration

You can use Alli's Integrate node to connect Alli with Zapier so Alli can take care of tons of repetitive works for you. Here's one of the easiest ways for the integration.

Alli

Alli User Guide - Add Candidates When No Answers Returned

When no answers were returned to a query, the query can be added to Candidates. This will help create better-informed users which could shorten your support cycle.

Cognitive Search

Alli Cognitive Search User Guide - Find Answer from Q&A Database

Alli Cognitive Search doesn't just look for keywords you enter but understands your question to find out the most relative Q&A pairs from your database, thanks to the high-accuracy NLU AI.

Alli

Alli User Guide - SDK Variables (System Variables)

Though the SDK variables are system variables that you cannot edit or delete, you can utilize these variables to enrich your customer experience in various ways.

Alli

Alli User Guide - Q&A Auto Generation

Now Alli can generate Q&A pairs from your uploaded documents automatically, take care of one more item that's used to be done manually by human agents. How to use it is pretty straightforward and simple. #FAQ