User Guide

A collection of 108 posts

User Guide

Alli User Guide - Advanced Keyword Search

We just updated Advanced Keyword Search feature for the Q&A and the Documents search. Please remember that this feature is not for our AI cognitive search, but it'll be a great help for you to find the right Q&As or documents for certain situations. This feature is applied

Alli Announcements

Alli User Guide - Key Value Extraction

Key-value extraction is an automation that will identify structured pairs from unstructured data. All potential key and value pairs are extracted from documents automatically and then can be edited and/or downloaded.

Alli

[Updated] Alli User Guide - Analytics

Check out all the new features in Analytics. #menu #manual

User Guide

Icon glossary

Icon glossary for user to check icons easier. A - Add condition, Activity log, Add observation, Add to training data, Advanced keyword search, Agent, Answer with Q&A, Analytic, Answer with document, Apply filter, Assign value, Automation B - Billing, Bold C - Chat design, Copy, Conversation, Customer, Customize D

Alli Featured

Alli User Guide - Adding Similar Questions

Adding similar questions to Q&A Knowledge Base from chat history.

Alli

Alli User Guide - Integrate Node (Basic)

We just added a new node to our Skill Editor, "Integrate node (Basic)". This new Integrate node enables agents to easily connect third-party services to Alli and run certain actions.

Alli

[Updated] Alli User Guide - Loading Skills without SDK integration using Skill Popup URL

Using Skill Popup URL for each skill, you can easily provide links to desired skills for your customers or employees. #manual

Alli

Alli User Guide - Connect to SharePoint as a Knowledge Base Source

Alli lets you automatically index your files from SharePoint. It is an ideal way to make sure your Knowledge Base is up to date.

Alli

Alli User Guide - Automation 2.0

Welcome to Automation 2.0, a complete overhaul of our previous automation suite. Automation 2.0 provides users easy-to-understand tools to automate common workflows.

Alli

Alli User Guide - Document Search

Document Search is one of Alli's core features, allowing users to ask open-ended questions and get answers directly from your documents.

Cognitive Search

[Updated] Alli Cognitive Search User Guide - Analytics

You can access the Analytics menu from the left navigation bar and check a variety of analytics regarding the usage of Alli Cognitive Search.

Alli

Alli User Guide - Connecting to Confluence as a Knowledge Base Source

Alli lets you automatically index your files from Confluence. It is an ideal way to make sure your Knowledge Base is up to date.

Alli

[Updated] Alli User Guide - Answer with Q&A Node

Alli understands and automatically curates responses from documents.

Alli

[Updated] Alli User Guide - Answer with Documents Node and Settings

Find answers from uploaded documents with MRC.

Alli

[Updated] Alli User Guide - Send a Message Node

Building a chatflow in Alli is as easy as drag-and-drop.

Alli

[Updated] Alli User Guide - 4 useful tips for using Alli skill editor

Select multiple nodes to move them together. Edit a campaign while not turning it off. Zoom in and zoom out chat builder. Clone a node instead of create a new one. #skill #editor #manual

Alli

[Updated] Alli User Guide - Connect to Google Drive as a Knowledge Base Source

Alli Answer Bot allows you automatically sync your files with Google Drive to ensure your Knowledge Base is up to date to find accurate answers quickly.

Alli

[Updated] Alli User Guide - Useful Features for Live Conversations

Alli also has various features to support live conversations for agents so they can provide necessary supports in no time. #chatting #manual

Alli

Alli User Guide - Uploading Q&A with File Attachments

With our latest release, Alli now supports uploading file attachments when uploading Q&A.

Alli

Alli User Guide - End-to-End Document Search Optimization

You can now upload custom training data to improve the accuracy of Document Search queries.

Alli

[Updated] Alli User Guide - View and Download Query History and Feedback

Keeping track of query training and feedback in your projects is essential in building a Knowledge Base that truly serves your company's needs. Rather than making assumptions, you can view the exact queries users submitted and whether or not AI learned based on the feedback. #매뉴얼

Alli

Alli User Guide - User Targeting for Skills

Using the User Targeting feature, you can have multiple skills in your Alli project and let certain skills be triggered for specific user groups. #manual

Alli

Alli User Guide - Managing Multiple Projects in Dashboard

How to create or manage several projects, both AnswerBot and Cognitive Search, and switch between them within the dashboard.

Alli

Alli User Guide - Entity Extraction

Entity Extraction allows you to extract important entities from a variety of types of documents. For example, you can extract the signing date and the contractors' names from a contract, or shipping status and product name from an invoice. #manual #contract #named entity #ner

Alli

[Updated] Alli User Guide - Settings > Security

Using the Security settings, you can set Dashboard Allowlist, SDK Allowlist, API IP Allowlist, Download IP Allowlist, and the Password Policy.