Alli

A collection of 116 posts

Alli

[Updated] Alli User Guide - Connect to Google Drive as a Knowledge Base Source

Alli Answer Bot allows you automatically sync your files with Google Drive to ensure your Knowledge Base is up to date to find accurate answers quickly.

Alli

[Updated] Alli User Guide - Useful Features for Live Conversations

Alli also has various features to support live conversations for agents so they can provide necessary supports in no time. #chatting #manual

Alli

Alli User Guide - Uploading Q&A with File Attachments

With our latest release, Alli now supports uploading file attachments when uploading Q&A.

Alli

Alli User Guide - End-to-End Document Search Optimization

You can now upload custom training data to improve the accuracy of Document Search queries.

Alli

[Updated] Alli User Guide - View and Download Query History and Feedback

Keeping track of query training and feedback in your projects is essential in building a Knowledge Base that truly serves your company's needs. Rather than making assumptions, you can view the exact queries users submitted and whether or not AI learned based on the feedback. #매뉴얼

Alli

Alli User Guide - User Targeting for Skills

Using the User Targeting feature, you can have multiple skills in your Alli project and let certain skills be triggered for specific user groups. #manual

Alli

Alli User Guide - Managing Multiple Projects in Dashboard

How to create or manage several projects, both AnswerBot and Cognitive Search, and switch between them within the dashboard.

Alli

Alli User Guide - Entity Extraction

Entity Extraction allows you to extract important entities from a variety of types of documents. For example, you can extract the signing date and the contractors' names from a contract, or shipping status and product name from an invoice. #manual #contract #named entity #ner

Alli

[Updated] Alli User Guide - Settings > Security

Using the Security settings, you can set Dashboard Allowlist, SDK Allowlist, API IP Allowlist, Download IP Allowlist, and the Password Policy.

User Guide

[Updated] Alli User Guide - Find answers directly from your documents

Use Documents AI to answer questions from a large corpus with high accuracy.

Alli

[Updated] Alli User Guide - General Operation in Assign Value Node

Assign Value node supports general operation to be assigned as a value. #functions #calculation #variable

Alli

[Updated] Alli AnswerBot & Cognitive Search User Guide - Settings > Agents

Under the Members tab, you can view, invite, and manage agents in the project. Under the Groups tab, you can manage the role groups. #manual #permission #admin

Alli

Alli User Guide - Frequently Used Messages for Conversations

Now agents can use saved messages when they talk to customers on Alli chat. This feature will be a big help if there's any set, frequently used phrases such as a formal introduction. #manual #conversations

Cognitive Search

Alli Cognitive Search User Guide - Javascript SDK integration

Alli Cognitive Search SDK integration is simple. Just copy and paste the following code to your website and update necessary information such as API Key or styles.

Alli

Alli User Guide - Azure AD SSO(SAML) Integration

Now you can integrate Azure AD with Alli and login using SSO (single sign-on). Let's check out how.

Alli

Alli User Guide - Letting Customer Feedback Affects Documents Search Result

Now customers can give feedback to individual Documents search results, so the feedback adjusts the search result accordingly next time when a similar search is made. #manual #user feedback

Alli

[Updated] Alli User Guide - UI Improvement for the Conversations Menu

With the recent update, we made a few changes to the Conversation menu UI to make your customer team's life easier. Let's see what has changed! #manual #support #tickets #update

User Guide

[Updated] Alli User Guide - Uploading Q&A

You can use other available columns, or customize the column names to further extend the use of Q&A uploading. Let's see how it works. #FAQ

Alli

[Updated] Alli User Guide - Build a Form Node

Build a form for customers to input information. #manual

Alli

[Updated] Alli User Guide - Agent Feedback for Q&A and Documents Search Result

To fine-tune Alli's AI, agents can give positive or negative feedback to any Q&A or Documents search results. When an agent gives feedback to a search result, a certain amount of adjustment is made to the 'Adjusted Score' of the search result. #FAQ #query training

Alli

Alli User Guide List (Renewed)

Alli answer bot user guide: latest updates, top guides by occasions, full list by categories, and more. #manual #index

Alli

Alli User Guide - Analytics: Answer from Q&A and Send a Message Node Statistics

We recently added statistics regarding customer response for the Answer from Q&A node and the Send a Message node in the analytics data you download. #manual

Alli

Alli User Guide - Answer Suggestions by AI in Conversations Menu

When agents talk to customers in the Conversations menu, they can get some help from Alli's AI to answer questions from customers. #manual #cs #

Alli

Alli User Guide - Automation: Sending Link to Skill upon Change in Variable

Using this new feature, Alli can send out automated emails contain a link to a certain Alli skill, whenever the set condition is met. #manual

Alli

[Updated] Alli User Guide - Indexing HTML Documents for Knowledge Base

Just like Alli indexes files from OneDrive, it can now crawl text data from HTML pages and create Documents to build your Knowledge Base. Let's take a look. #manual #source