Alli Announcements

A collection of 76 posts

Alli

Alli User Guide - Frequently Used Messages for Conversations

Now agents can use saved messages when they talk to customers on Alli chat. This feature will be a big help if there's any set, frequently used phrases such as a formal introduction. #manual #conversations

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Alli User Guide - Azure AD SSO(SAML) Integration

Now you can integrate Azure AD with Alli and login using SSO (single sign-on). Let's check out how.

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Alli User Guide - Letting Customer Feedback Affects Documents Search Result

Now customers can give feedback to individual Documents search results, so the feedback adjusts the search result accordingly next time when a similar search is made. #manual #user feedback

Alli

[Updated] Alli User Guide - UI Improvement for the Conversations Menu

With the recent update, we made a few changes to the Conversation menu UI to make your customer team's life easier. Let's see what has changed! #manual #support #tickets #update

User Guide

[Updated] Alli User Guide - Uploading Q&A

You can use other available columns, or customize the column names to further extend the use of Q&A uploading. Let's see how it works. #FAQ

Alli

[Updated] Alli User Guide - Build a Form Node

Build a form for customers to input information. #manual

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[Updated] Alli User Guide - Agent Feedback for Q&A and Documents Search Result

To fine-tune Alli's AI, agents can give positive or negative feedback to any Q&A or Documents search results. When an agent gives feedback to a search result, a certain amount of adjustment is made to the 'Adjusted Score' of the search result. #FAQ #query training

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Alli User Guide List (Renewed)

Alli answer bot user guide: latest updates, top guides by occasions, full list by categories, and more. #manual #index

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Alli User Guide - Analytics: Answer from Q&A and Send a Message Node Statistics

We recently added statistics regarding customer response for the Answer from Q&A node and the Send a Message node in the analytics data you download. #manual

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Alli User Guide - Answer Suggestions by AI in Conversations Menu

When agents talk to customers in the Conversations menu, they can get some help from Alli's AI to answer questions from customers. #manual #cs #

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Alli User Guide - Automation: Sending Link to Skill upon Change in Variable

Using this new feature, Alli can send out automated emails contain a link to a certain Alli skill, whenever the set condition is met. #manual

Alli

[Updated] Alli User Guide - Indexing HTML Documents for Knowledge Base

Just like Alli indexes files from OneDrive, it can now crawl text data from HTML pages and create Documents to build your Knowledge Base. Let's take a look. #manual #source

Alli

Alli User Guide - Auto Hashtags by AI (Documents)

Just like Alli suggests hashtags for your Q&A and the Candidates database, it can also suggest hashtags for the Documents you uploaded. Let's see how it works. #manual

Alli

Alli User Guide - Auto-create Survey Result Summary using Zapier

Here's another great use case of Alli+Zapier integration worth checking out, creating a survey result summary in Google Spreadsheet automatically using the Build a Form node in Alli. #manual #automation #workflow

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Alli User Guide - Resume Conversation Using Conversation Token (Javascript)

You can use the Conversation Token to let the customer resume the conversation at any time. #manual #js #sdk

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Alli User Guide - Customizing Q&A Answers Using Variables

Using Alli's variable feature, you can design your Q&A to provide customized, most suitable answers for each customer's issue. #manual #FAQ

User Guide

Alli User Guide - How to Setup Answer Bot to Manage Blacklisted Customers

Using Alli's 'Users' setting for Skills, you can easily lead blacklisted customers to a designated skill flow for them. In general, you can lead any groups of customers to desired Skills using the same technique. #manual #blocked

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Alli User Guide - Zapier Integration

You can use Alli's Integrate node to connect Alli with Zapier so Alli can take care of tons of repetitive works for you. Here's one of the easiest ways for the integration.

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Alli User Guide - Add Candidates When No Answers Returned

When no answers were returned to a query, the query can be added to Candidates. This will help create better-informed users which could shorten your support cycle.

Alli

Alli User Guide - SDK Variables (System Variables)

Though the SDK variables are system variables that you cannot edit or delete, you can utilize these variables to enrich your customer experience in various ways.

Alli

Alli User Guide - Q&A Auto Generation

Now Alli can generate Q&A pairs from your uploaded documents automatically, take care of one more item that's used to be done manually by human agents. How to use it is pretty straightforward and simple. #FAQ

User Guide

Alli User Guide - Auto Hashtags by AI (Q&A)

Now Alli's AI suggests hashtags for your Q&A and the Candidates database. All you need to do to add hashtags now is to approve the tags with one click! Let's check out how it works.

User Guide

Alli User Guide - Microsoft Active Directory integration

You can integrate your Microsoft Active Directory with Alli and manage login credentials and account information of your organization members through it. #security #MS #MSAD

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[Updated] Alli User Guide - Assign Value node

Assign Value node makes updating your users' information more straightforward. #variable

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Alli User Guide - Q&A Rating

Now customers can give ratings to answers they get from the Q&A node. Agents can see the number of positive and negative ratings in the Alli dashboard and improve the quality of the Q&A database, considering the result. #finetune