new feature - Allganize

[Updated] Alli User Guide - Send a Message Node

Building a chatflow in Alli is as easy as drag-and-drop.

Alli User Guide - General Operation in Assign Value Node

Assign Value node supports general operation to be assigned as a value.

Alli User Guide - FAQ Rating

Now customers can give ratings to answers they get from the FAQ node. Agents can see the number of positive and negative ratings in the Alli dashboard and improve the quality of the FAQ database, considering the result.

[Updated] Alli User Guide - Settings > Security

Using the Security settings, you can set IP whitelist for Alli dashboard and Domain whitelist for Alli SDK.

Alli User Guide - Indexing Microsoft OneDrive Data

Using this feature, you can import the Q&A database and the Documents for MRC with one click, or even zero-click by scheduled indexing feature.

Alli User Guide - Send Email node

This node will be very helpful if you want to notify your agent with specific information at a certain point in your chat flow. For example, you can send an email to your sales reps when a customer checks out your product information or asks a FAQ question about a product.

[Updated] Alli User Guide - Settings > General

Learn about managing the settings in your project.

[Updated] Alli User Guide - Integrate Node

Integrate node can send and receive data to/from third-party.

Alli User Guide - Jump to Campaign Node & Jump Point Node

Jump to Campaign and Jump Point node keep campaigns clean and organized.

Alli User Guide - MRC Node / MRC Settings

Find answers from uploaded documents with MRC.

Alli User Guide - Multiple Questions for FAQ

Search for the most relevant FAQ from your database with AI.

Alli User Guide - Synonym & Antonym Dictionary

Train Alli to understand synonyms and antonyms in our dashboard.

Alli User Guide - Observer Node and Observer Campaign

Monitor changes using Observer Node and campaign

Alli User Guide - Letting Customer Feedback Affects FAQ Search Result

Let customers' FAQ selections affect future FAQ search results.

Alli User Guide - Natural Language Input setting

SDK support natural language input from customers.

Alli User Guide - Direct Answer from Uploaded Documents

Alli can answer questions even when there are no relevant FAQs in the database.

Alli User Guide - Assign Variables to Variables

How to assign value of one variable to another.

Alli User Guide - Uploading FAQ with Links and Text Styles

Rich-text editor for editing and formatting your text.

Alli User Guide - List variables & File variables

Find out how to use List variables & File variables

Alli User Guide - String Validation

Use Send a Message node to ask a question.

Alli User Guide - Build a Form

Build a form for customers to input information.

Alli User Guide - Uploading FAQ with Images

How to upload Q&A with images.

SDK Updates - August

Download conversation transcript in the SDK.