new feature

Building a chatflow is as easy as dragging and dropping nodes, typing in messages, and questions and connecting them with lines. Send a Message node is the basic node for all that enables

Using the Jump to Campaign node and the Jump Point node, you can keep your campaigns clean and organized. How to use them is as simple as below. Jump to Campaign NodeIcon location

Alli is powered by Machine Reading Comprehension (MRC) AI, so customers or agents can find answers from uploaded documents directly (Check out Fill the answer directly from your documents and Direct Answer from

Alli's AI understands natural language and search for the most relevant FAQ from your database even when the question doesn't have any keywords overwrapped. In addition to this, you can add multiple questions

Alli's AI has high accuracy from the beginning. In addition to this, you can train Alli to understand synonyms and antonyms. You can use this feature to register industry-exclusive antonyms/acronyms or confusing

Observer Node and Observer Campaign are updated in Alli, and now Alli campaigns can monitor changes of certain variables so agents can design follow-up chatflows accordingly. For example, you can trigger a specific

By changing the 'Impact of user feedback to Effective Confidence' value under FAQ configuration, you can let customers' FAQ selections affect future FAQ search results. Let's see how it works. First, go to

Sometimes customers just want to ignore the chat flow and ask questions in the middle of (or at the very beginning of) conversation with Alli. Or, in other cases, they may prefer typing

Now Alli can answer to customer questions even when there are no relevant FAQs added in the database yet. Our customers have been asking if Alli could answer directly from documents uploaded using

There have been requests from our customers regarding assigning variables to variables, so we've updated our Assign Value node to be able to do it. To check how to use the Assign Value

A couple of weeks ago, we updated this new feature that you can upload FAQ files including images. Now you can include links and text styles as well after our latest update! Let's

We recently added two more variable types to Alli - List and File. Using List variables, you can use external data to create dynamic lists of answers for customers. File variable enables customers

When you need specific information to be collected from customers, you can use Send a Message node to ask a question and save the answer to a certain variable, or use Build a

Using the new 'Build a Form' node, you can ask customers to input a series of information to be stored and send it to agents via email. This new feature is handy when

We've updated Alli's FAQ uploading feature upon many requests from our customers, and now you can include images in the answers when uploading the FAQ. Now creating a richer FAQ database with images