new feature

By changing the 'Impact of user feedback to Effective Confidence' value under FAQ configuration, you can let customers' FAQ selections affect future FAQ search results. Let's see how it works. First, go to

Sometimes customers just want to ignore the chat flow and ask questions in the middle of (or at the very beginning of) conversation with Alli. Or, in other cases, they may prefer typing

Now Alli can answer to customer questions even when there are no relevant FAQs added in the database yet. Our customers have been asking if Alli could answer directly from documents uploaded using

There have been requests from our customers regarding assigning variables to variables, so we've updated our Assign Value node to be able to do it. To check how to use the Assign Value

A couple of weeks ago, we updated this new feature that you can upload FAQ files including images. Now you can include links and text styles as well after our latest update! Let's

We recently added two more variable types to Alli - List and File. Using List variables, you can use external data to create dynamic lists of answers for customers. File variable enables customers

When you need specific information to be collected from customers, you can use Send a Message node to ask a question and save the answer to a certain variable, or use Build a

Using the new 'Build a Form' node, you can ask customers to input a series of information to be stored and send it to agents via email. This new feature is handy when

We've updated Alli's FAQ uploading feature upon many requests from our customers, and now you can include images in the answers when uploading the FAQ. Now creating a richer FAQ database with images