User Guide

A collection of 109 posts

Alli

Alli User Guide - SDK Variables (System Variables)

Though the SDK variables are system variables that you cannot edit or delete, you can utilize these variables to enrich your customer experience in various ways.

Alli

Alli User Guide - Q&A Auto Generation

Now Alli can generate Q&A pairs from your uploaded documents automatically, take care of one more item that's used to be done manually by human agents. How to use it is pretty straightforward and simple. #FAQ

User Guide

Alli User Guide - Auto Hashtags by AI (Q&A)

Now Alli's AI suggests hashtags for your Q&A and the Candidates database. All you need to do to add hashtags now is to approve the tags with one click! Let's check out how it works.

Cognitive Search

Alli Cognitive Search User Guide - Onboarding for Beginners

Here, I will guide you through the basic features of Alli Cognitive Search dashboard for your smooth onboarding. #first

User Guide

Alli User Guide - Microsoft Active Directory integration

You can integrate your Microsoft Active Directory with Alli and manage login credentials and account information of your organization members through it. #security #MS #MSAD

Cognitive Search

Alli Cognitive Search User Guide - General Settings

The “General” tab of the “Settings” page allows you to change a variety of common options for your project. #menu

Cognitive Search

Alli Cognitive Search User Guide - Find Answer Directly from Documents

Machine Reading Comprehension (MRC) can be used to answer questions from a large corpus of documents with high accuracy. #menu

Cognitive Search

Alli Cognitive Search User Guide - Settings

Learn about the basic settings features in Cognitive Search #menu

Cognitive Search

Alli Cognitive Search User Guide - Navigation

A quick overview of the main menu bar of the Alli Cognitive Search dashboard.

Alli

[Updated] Alli User Guide - Assign Value node

Assign Value node makes updating your users' information more straightforward. #variable

Alli

Alli User Guide - Q&A Rating

Now customers can give ratings to answers they get from the Q&A node. Agents can see the number of positive and negative ratings in the Alli dashboard and improve the quality of the Q&A database, considering the result. #finetune

Alli

Alli User Guide - Indexing Microsoft OneDrive Data

Using this feature, you can import the Q&A database and the Documents for MRC with one click, or even zero-click by scheduled indexing feature. #sync #integration

Alli

Alli User Guide - Send Email node

This node will be very helpful if you want to notify your agent with specific information at a certain point in your chat flow. For example, you can send an email to your sales reps when a customer checks out your product information or asks a FAQ question about a product.

Alli

How to achieve answer bot accuracy of over 90% in half a day

Alli's AI doesn't require manual data tagging and it enables customer to deploy the answer bot right after they set up the first campaign. Furthermore, you can fine-tune Alli's AI to achieve even better answer accuracy with some additional settings.

glossary

Alli User Guide - Glossary

Glossary of Alli terminologies. #terms

Alli

Alli User Guide - Q&A Configuration

In FAQ Configuration, you can adjust different thresholds and change settings to decide how Alli's FAQ search behaves. For example, you can set the AI to be more flexible and show 10 relevant Q&As to each customer query, or allow it to look into the answer parts too to create the suggestion list.

Alli

Alli User Guide - Knowledge Base

In the Knowledge Base menu, you can set your knowledge database and manage it with ease. #menu

Alli

[Updated] Alli User Guide - Setting up Q&A Chat

Upload questions and answers to be used in AI training.

Alli

Alli User Guide - Settings > General

Learn about managing the settings in your project.

Alli

Alli User Guide - How to Send Alli's Custom Message to a Slack Channel

Using Get External Data node to send messages to your Slack channel.

Alli

[Updated] Alli User Guide - Integrate Node

Integrate node can send and receive data to/from third-party.

Alli

Alli User Guide - Jump to Skill Node & Jump Point Node

Jump to Campaign and Jump Point node keep campaigns clean and organized.

Alli

Alli User Guide - Multiple Questions for Q&A

Search for the most relevant Q&A from your database with AI.

Alli

Alli User Guide - Synonym & Antonym Dictionary

Train Alli to understand synonyms and antonyms in our dashboard. #finetune

Alli

Alli User Guide - Observer Node and Observer Skill

Monitor changes using Observer Node and campaign