Alli User Guide List (Renewed)
What's New: 12/9/2021
Top Essential Guides
Categories
Dashboard Menus
Brief overviews for the main menus on the left navigation bar.
Knowledge Base
Everything you need to know to create and manage your knowledge base.
Node Guide
Detailed user guides to fully utilize every type of nodes in the Skill Editor.
Integration
How to integrate Alli into website, mobile apps, third party messaging apps, and more.
Advanced
More user guides for experienced Alli users, from small tips to whole new use cases.
Full User Guide List
General Onboarding Guide
Menu Guide
Brief overviews for the main menus on the left navigation bar.
- Alli Main Overview
- Skills Dashboard
- Chatflow Editor
- Customers
- Conversations
- Knowledge Base
- Automation
- Small Talk
- Analytics
- Entity ExtractionNEW!
- Settings
- Settings > General
- Settings > SecurityUPDATED!
- Settings > Chat Design
- Settings > Variables
- Settings > Agents
- My Account
- Managing Multiple Projects in DashboardNEW!
Knowledge Base Guide
Everything you need to know to create and manage your knowledge base.
- Knowledge Base Overview
- Setting up Q&A
- Uploading Q&A with Images
- Uploading Q&A with Links and Text Styles
- Find the answer directly from your documentsUPDATED!
- Direct Answer from Uploaded Documents
- Synonym/Antonym Dictionary
- Multiple Questions for Q&A
- Letting Customer Feedback Affects Q&A Search Result
- Q&A Configuration
- Q&A Rating
- Indexing Microsoft OneDrive Data
- Indexing HTML Documents
- Auto Hashtags by AI (Q&A)
- Auto Hashtags by AI (Documents)
- Agent Feedback for Q&A and Documents Search Result
- Q&A Auto Generation
- Add Candidates When No Answers Returned
- Customizing Q&A Answers Using Variables
- Uploading Q&A
- Letting Customer Feedback Affects Documents Search Result
- View and Download Query History and FeedbackNEW!
- End-to-End Document Search OptimizationNEW!
Node Guide
Detailed user guides to fully utilize every type of nodes in the Skill Editor.
- Send a Message/Ask a Question
- Contact Agent
- Add Condition
- Jump to Campaign & Jump Point
- Answer with Q&A
- Answer with Documents
- Integrate Node
- Determine Intent
- Fill Slots
- Send Custom UI
- Assign Value, General Operation in Assign Value NodeUPDATED!
- Build a Form
- Add Observers
- Send Email
Integration Guide
How to integrate Alli into website, mobile apps, third party messaging apps, and more.
- JavaScript SDK
- iOS SDK
- Android SDK
- Slack, Send Alli's Custom Message to a Slack Channel
- Facebook Messenger
- Microsoft Teams
- LINE
- LINE WORKS
- Bamboo HR
- Microsoft Active Directory
- Zapier (general guide), Auto-create Survey Result Summary using Zapier
- Azure AD SSO(SAML)
More Guides and Tips
More user guides for experienced Alli users, from small tips to whole new use cases.
- Assign Variables to Variables
- List variables & File variable
- String Validation
- Natural Language Input Setting
- 4 useful tips for using Alli skill editor
- How to achieve answer bot accuracy of over 90% in half a day
- SDK Variables (System Variables)
- Loading Skills without SDK integration using Skill Popup URL
- Answer Suggestions by AI in Conversations Menu
- UI Improvement for the Conversation Menu
- How to Setup Answer Bot to Manage Blacklisted Customers
- Resume Conversation Using Conversation Token (Javascript)
- Analytics: Answer from Q&A and Send a Message Node Statistics
- Frequently Used Messages for Conversations
- Useful Features for Live Conversations
- User Targeting for SkillsNEW!